All purchases made through the Odin's Vault ("the Store") are for digital goods delivered within MythicSagas. Purchases include donator packs, in-game items, donator status, in-game credits, and in-game currency ("Gold"). All items are delivered immediately upon successful payment as unopened packs in your Special Items inventory.
All prices are displayed in US Dollars (USD) and include any applicable fees. Payments are processed securely by Stripe. We accept major credit cards, debit cards, and other payment methods enabled in our payment processor. You agree that all billing information you provide is accurate and complete.
If you have in-game credits, you may apply them to reduce the purchase price at checkout. Credits have a fixed value of $1.00 USD per credit and cannot be converted back to real currency.
Purchased packs are delivered instantly to the purchasing character's (or gift recipient's) inventory as unopened items. If you do not receive your items within a reasonable time after payment, please contact us so we can investigate and resolve the issue.
Because all purchases are for digital goods delivered immediately, we generally do not offer refunds once a pack has been opened (unboxed) and its contents claimed. However, we will consider refund requests in the following circumstances:
Eligible for refund: Unopened packs (still sealed in your Special Items inventory), duplicate purchases made in error, technical failures where items were not delivered despite successful payment, or unauthorised transactions on your account.
Not eligible for refund: Packs that have been opened and their contents claimed, buyer's remorse or change of mind after unboxing, items that have been traded, gifted, or otherwise transferred to another character, or account suspensions resulting from violations of our Terms of Service.
To request a refund, contact us within 14 days of your purchase. Include your character name, the date of purchase, and a description of the issue. We will review your request and respond within 5 business days. Approved refunds will be returned to the original payment method.
If you purchase a pack as a gift for another character, refund eligibility is determined by whether the recipient has opened the pack. If the recipient has already unboxed the gift, a refund cannot be issued.
If you believe a charge is unauthorised, please contact us before filing a chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in temporary suspension of your account while the dispute is under review. We cooperate fully with payment provider dispute resolution processes.
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Store after changes constitutes acceptance of the updated policy.
For refund requests, billing questions, or any purchase-related concerns, please reach out to us through the in-game support system or at the contact information listed in our Terms of Service.